Can I order the same bra size which I currently use?
As every brand has its own size matrix, and we have a different sizing chart than most other lingerie brands, we would suggest you take the Buttercups quiz , and find your perfect Buttercups size, rather than ordering the same size you currently wear in another brand. Ordering the current size you are wearing in another brand may not match the right bra size in Buttercups.
How do I find my right bra size to place an order?
The Buttercups quiz will help you in finding your right Buttercups Size and also give you recommendations of styles that will suit your shape.
I have taken the quiz, but my size is not available on the website.
We are constantly developing new sizes and styles in bras, this is a delicate and tedious task. As you can see, we are one of the few brands that already provide a much larger range in sizes, with style and colour options than most do. So if your size is currently unavailable, we apologise, but assure you that it will be available very soon. Please register with us, and we'll send you a mail, as soon as your size is available. You can still make a purchase by calling us at +91-8067414822, and get help from our fit specialists, who will suggest the closest alternative size that you could buy.
Do I need to register or create an account before making a purchase?
Yes, to make a purchase Sign-in or Log-in is mandatory. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.
Will I be able to order more than one of the same item?
Yes, you will be able to order more than one of the same item. On the order details page, simply change the numerical value in your shopping cart to your desired quantity and update your cart.
Why are the items in my shopping cart no longer available?
Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your Buttercups Account. If you are not logged in, do so by clicking ‘SIGN IN’ and your cart should have the items you selected. If you are logged in and if you have not checked out or removed the items from your bag, and still they are not appearing, it could be that the items may have been sold out.
My pin code/delivery address is not being accepted on the website. How do I place an order?
If your delivery address is not being accepted on the website, please call us on +91-8067414822, so that we can resolve the problem.
There’s an error that keeps popping up everytime I checkout. What should I do?
Please call us on +91-8067414822 or mail us at care@buttercups.in with your error message, and we will resolve the issue asap. We are available all 7 days in a week from 10 am to 7 pm on call and 24x7 on email.
Is shopping at Buttercups.in secure?
Yes. We have received the Global SSL certification that ensures that all Buttercups.in payments are secure.
How can I pay for my order?
We only accept online payments. Once you have added products to your cart, you can proceed to checkout by clicking “PROCEED TO CHECKOUT” button which appears in Cart dropdown on top right corner of the screen . Now, you can review your Order and enter the details for delivery. Then, you can make payment using Netbanking/Debit Card/Credit Card, through payment gateways of Razorpay,Simpl and HDFC.
Do you offer cash on delivery?
No, we do not offer cash on delivery option.
Can I pay in EMIs?
No, we do not offer EMI option.
Do you charge sales tax?
The price of the product is exclusive of GST.
Why have I not received my order confirmation email?
Your order confirmation e-mail is sent to the e-mail address linked to your Buttercups Account immediately upon placing your order. If you have not received it, please check your junk or spam mail folder. If you still cannot locate the confirmation mail, you may log into your Buttercups Account, choose 'My Orders’ to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. In this case, please contact our customer care at +91-8067414822 OR mail us at care@buttercups.in
Can I edit my order once it is placed?
We do not allow editing of orders, so please review your order carefully before submission.
How can I see my previous order?
If you have a Buttercups account, you can Login in to check your previous order. Your previous orders are available here after you have logged in. In case you do not have an account, please mail us your Order ID and email id using which you had placed an order, and we will check and pass you your previous order info.