How does the exchange process work?
1. Once we receive your request, we'll give you a call and confirm the same.
2. Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you within 48 hrs of the request, and request a convenient time and date for the pick-up. Please note, the pick-up should be made within 10 days of receipt of product. Any later pick-ups will not be considered for exchange.
3. Our courier person will arrive at your place to pick-up the product for exchange at the time and date given by you.
4. Once we receive the product, we will check it for being unused (bra/bras must have the original tags, be unwashed, and be free of perfume, makeup and deodorant stains), we will send out the product requested by you for the exchange.
Please note, the entire exchange process, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on your convenience of reverse pick up of product.